How to Reset Your Home Modem and Router
Experiencing frequent Wi-Fi dropouts or struggling with slow internet at home can be both frustrating and inconvenient, especially when you're trying to stay connected with friends, family, or just enjoying your favourite TV series. A simple yet powerful solution you can try before calling for professional help is resetting your modem and router.
In this easy-to-follow guide, we'll explain exactly why resetting your modem and router works, provide step-by-step instructions on how to do it safely, and share when you should consider reaching out for professional support from Zelrose IT.
Why Reset Your Modem and Router?
Resetting your modem and router is essentially giving these devices a fresh start. This action can fix several common internet problems, including:
Slow internet speed
Intermittent Wi-Fi connections
Inability to connect new devices
General performance issues
Think of it as rebooting your computer when it becomes sluggish. It clears temporary glitches, refreshes network settings, and restores stability to your home Wi-Fi.
What’s the Difference Between Restarting and Resetting?
Understanding the difference between restarting (also called power cycling) and resetting your router/modem is important:
Restarting (Power Cycling)
Simply turning the device off and then on again without changing any settings.Resetting
Completely restores your device to its original factory settings, erasing personalised settings and passwords.
We recommend you try restarting first, as it's less disruptive. But if that doesn’t help, a full reset may be necessary.
For a detailed explanation, check our related article:
When to Restart vs Reset Devices
Whatever it is, the way you tell your story online can make all the difference.
How to Restart Your Modem and Router (Recommended First Step)
This simple process fixes most common problems:
Turn off both your modem and router by unplugging their power cords.
Wait for at least 1–2 minutes.
Plug in your modem first, wait until all the lights stabilise.
Then plug in your router and wait for it to connect fully.
If your Wi-Fi starts working better after this, you're all set! If not, proceed to the next step - performing a full reset.
How to Reset Your Modem and Router (Factory Reset)
If restarting hasn’t resolved your issues, a full reset might be needed. Here's how you do it safely:
Step-by-Step Guide:
Locate the Reset Button
Look at the back of your modem/router for a small hole or button labelled "Reset."Perform the Reset
Using a paperclip or similar object, gently press and hold the reset button for about 10 seconds. The lights on your device will flicker or turn off briefly.Wait for Reboot
Allow the device a few minutes to restart. You'll see the indicator lights slowly coming back on, typically taking 2–5 minutes.Reconnect to Your Wi-Fi
After a reset, your Wi-Fi network name (SSID) and password will revert to factory defaults, usually printed on your modem/router. Use these details to reconnect your devices.Change Default Password (Recommended)
To ensure security, log into your router settings and create a new, strong Wi-Fi password. If you're unsure how to do this, Zelrose IT is happy to help you set it up securely.
Common Issues After Resetting Your Modem or Router
Resetting your modem and router usually fixes most connectivity problems. However, occasionally you might encounter some minor issues:
Forgotten Wi-Fi Password:
After a factory reset, your network password returns to the original one printed on your router’s sticker. Zelrose IT can help you set a secure and memorable password.Devices Not Connecting Automatically:
You’ll need to manually reconnect devices like TVs, phones, and tablets once you’ve reset your router.Internet Still Not Working:
This could indicate a deeper issue - possibly with your internet provider or the hardware itself. Zelrose IT can quickly diagnose the problem and offer expert assistance.
When to Call Zelrose IT
If resetting your modem or router doesn't resolve your Wi-Fi or internet issues - or you simply feel uncomfortable performing these tasks yourself - Zelrose IT is ready to step in and help. Our Central Coast team offers:
Friendly, local service: We understand your local needs and provide easy-to-follow explanations.
Rapid in-person or remote support: We can visit your home or assist remotely, quickly restoring your internet connection.
Proactive and simple solutions: Our technicians ensure your devices are not just fixed, but optimised for long-term reliability.
If you’re uncertain, don’t hesitate to reach out. Calling Zelrose IT could save you from hours of frustration.
Regular Maintenance Tips
To minimise future issues, here are a few quick and easy tips:
Regularly restart your modem/router (monthly recommended).
Update firmware regularly for better performance (our simple guide: Updating Router Firmware Safely).
Consider investing in surge protectors to safeguard your devices from unexpected power spikes.
Summary & Quick Checklist
Here's a quick summary of steps to reset your home modem and router:
Try restarting (power cycling) your modem/router first.
Perform a factory reset if issues persist.
Reconnect devices using default Wi-Fi credentials.
Change default passwords immediately to secure your network.
If problems persist, professional help from Zelrose IT is always available.
Need Expert Help? Call Zelrose IT Today!
No matter how simple or complicated your Wi-Fi problems may seem, Zelrose IT on the Central Coast is here to provide expert, friendly advice and fast solutions.
Contact us today by calling 0478 843 700 or visiting our website at www.zelrose.com.au. Let’s get your home Wi-Fi working seamlessly again!
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