Fixing App Crashes and Freezing
Is your smartphone acting up - apps crashing randomly, freezing in the middle of something important, or just refusing to open at all? Don’t worry. These issues are common on both Android and iPhone devices, and in most cases, they’re easy to fix.
This guide for home users on the Central Coast shows you the simple steps to fix crashing and freezing apps, prevent future issues, and know when it’s time to call Zelrose IT for friendly, expert support.
Why Do Apps Crash or Freeze?
Apps crash or freeze for a variety of reasons:
Outdated app or system software
Low memory or storage space
Corrupt app data or cache
Conflicts with other apps
Device overheating or running too many background tasks
Identifying the cause helps you apply the right fix quickly.
Fixing App Crashes on Android
1. Force Close the App
Go to Settings > Apps
Tap the app that’s causing issues
Tap Force Stop, then reopen the app
2. Clear the App Cache and Data
Go to Settings > Apps > [App Name] > Storage
Tap Clear Cache
If that doesn’t work, tap Clear Data (this may log you out or reset app settings)
3. Update the App
Open the Google Play Store
Tap your profile > Manage apps & device
Look for the app under Updates available and update it
4. Restart Your Phone
Sometimes a simple restart fixes temporary software glitches that cause apps to crash.
Need help restarting a frozen phone? See: How to Force Restart Android and iOS
5. Reinstall the App
Uninstall the problematic app
Restart your phone
Reinstall the app from the Play Store
Fixing App Crashes on iPhone
1. Force Close the App
Swipe up from the bottom (or double-press the Home button on older models)
Find the app in the list and swipe it up to close
Reopen the app
2. Check for App Updates
Open the App Store
Tap your profile picture at the top right
Scroll down to check for available updates
Tap Update All or update the individual app
3. Restart Your iPhone
A quick reboot can fix common app issues.
Learn how: How to Force Restart Android and iOS
4. Delete and Reinstall the App
Tap and hold the app icon
Tap Remove App > Delete App
Go to the App Store, search for the app, and reinstall
5. Update iOS
Go to Settings > General > Software Update
If an update is available, install it
Updates often fix bugs that cause app crashes
Quick Checklist: Fixing App Crashes
Force stop the app
Clear app cache and data
Update or reinstall the app
Restart your phone
Update your device software
Call Zelrose IT if it keeps happening
Extra Tips to Prevent Future App Freezes or Crashes
Keep your phone’s software and apps updated
Avoid installing apps from unknown or untrusted sources
Don’t overload your device with unnecessary apps
Regularly clear cache and unused files to free up space
Restart your phone weekly to refresh the system
See our related guide: Managing Storage: Free Up Space Easily
When Should You Call Zelrose IT?
Call us if:
Apps continue to crash even after reinstalling
Your phone crashes or freezes across multiple apps
You see unusual behaviour (e.g. pop-ups, overheating, or battery draining fast)
You're not comfortable troubleshooting your phone on your own
Zelrose IT can help you fix the problem, back up your data, or recommend safe upgrades if needed.
We Can Help With:
Troubleshooting Android and iOS devices
Clearing space and optimising performance
Resetting stuck phones without data loss
Diagnosing more serious issues like malware or faulty apps
Tired of Crashing Apps? Let Zelrose IT Fix It
Don’t waste hours trying to troubleshoot app issues. Let Zelrose IT get your device working properly again with expert, friendly support across the Central Coast.
Call 0478 843 700 or visit www.zelrose.com.au to book a mobile device support session - either in your home or remotely.
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